Return Policy
Wondering what items you can return? We've got you covered with all the details!
- What items are eligible for return?
At Isla + Lily, we're committed to your satisfaction. You can return unworn clothing items with their original tags and clear garment packaging, complete with the SKU label. Just a heads up, though—some items, like Beauty products, Bodysuits, Face masks, Intimates/Lingerie, Jewelry, and Swimwear, are final sale and non-returnable.
While we want you to love your purchase, unfortunately, we don't offer exchanges. But don't worry, returning items is a breeze, and you can always find something else you'll love!
- What is the time frame for initiating a return?
Got something you want to return? No problem! Just make sure to start the return process within 7 days of receiving all the items in your order. If it's a split package order, count those 7 days from the time of the final package delivery date and time.
- How long do I have to ship back the items for a refund?
You have 7 days from the delivery tracking status showing 'delivered' to initiate the return process. Once initiated, you've got 7 days to ship the items back to us for a full refund. While return shipping is typically your responsibility, if there was a shipping error or the item arrived damaged, we'll cover it. Plus, you're welcome to choose your preferred courier for added convenience! Please provide us t
he tracking information for the return shipment.
- What happens if I return items that do not meet the return criteria?
If the item you return doesn't fully meet our return criteria, there could be a 20% restocking fee. Alternatively, in some cases, we may need to decline the return altogether. We strive to find the best solution for you, so please reach out if you have any concerns.
- How long does it take for a return to be processed?
We know you're eager to get everything sorted. Once we receive your returned package, give us a little time—about 5 to 7 business days—to process everything. And don't worry, we'll drop you an email once it's all done to keep you in the loop!
- How do I initiate a return?
Ready to begin the return process? Just shoot us an email at info@shopislalily.com, and we'll guide you through the rest. It's as simple as that!
Shipping Policy:
- We've got your back with our reliable shipping option!:
Standard Shipping: Receive your goodies within 5-10 business days after processing. As you browse, keep an eye out for the estimated time of arrival (ETA) displayed under each product card in your cart. Rest assured, the product card contains the most accurate estimate, so you'll always know what to expect. We believe in transparency, so if there are any delays in getting your treasures to you, don't fret! We'll keep you informed every step of the way.
We know you're excited to get your hands on your new stuff, so we aim to process orders lickety-split! Typically, we'll have your order processed within 1-2 business days after receiving it. Sometimes, during those extra busy times or unexpected hiccups, it might take a tad longer, but we're always hustling to get things sorted for you.
- Returning Multiple Items Together:
Yes, you are welcome to ship multiple items back to us together in one package. This can help streamline the return process for you and ensure all items are received back in a timely manner.
Shipping costs are calculated at checkout based on the weight of your order, where it's heading, and the shipping method you choose. Plus, we're all about transparency, so you'll always know what you're paying for.
And guess what? Spend $75 or more, and shipping's on us! Yep, that's right—free shipping for orders $75 and above within the US.
Once we receive your order, we'll kick things off with a confirmation email to let you know we've got it. Then, as soon as our warehouse finishes processing, we'll shoot you over the tracking ID. It's like getting your own personal tour guide for your package's journey to your doorstep!
We're currently spreading the love within the United States only.
- Lost or Delayed Shipments:
We're all about keeping things running smoothly, but sometimes, life throws a curveball. If your package seems to be taking an unexpected detour or is playing hide and seek, just give us a shout! We'll jump right in to sort things out and make sure your goodies find their way to you safe and sound.
Promotions and Offers FAQ:
Got questions about our promotions and offers? We've got answers!
- How can I stay updated on the latest promotions and offers?
Keep an eye on our website for the latest and greatest deals! We frequently update our promotions page with exciting offers and discounts.
- Are there any exclusive deals available?
Absolutely! For the most up-to-the-minute exclusive deals, sign up for our mailing list. Subscribers get access to exclusive offers and promotions delivered straight to their inbox.
- How do I sign up for the mailing list?
Signing up is easy! Just head over to our website and look for the option to subscribe to our newsletter. Enter your email address, and you'll be all set to receive the latest news and exclusive deals!
- Can I receive notifications about promotions via email?
Yes, once you're subscribed to our mailing list, you'll receive notifications about our latest promotions and offers directly in your inbox. Never miss out on a great deal again!
- Are there any special promotions for first-time customers?
Keep an eye out for special promotions tailored for first-time customers! These offers are our way of saying thank you for choosing Isla + Lily for your shopping needs.
- How often do you run promotions and offers?
We strive to offer promotions and deals regularly to our valued customers. Be sure to check back frequently for new offers and exciting discounts!
Supply Chain FAQ:
- Where is your supplying warehouse located?
Rest assured, our supplying warehouse is strategically located overseas, enabling us to collaborate with esteemed partners who share our commitment to excellence. This partnership guarantees not only top-tier quality but also ensures swift and reliable delivery. By leveraging this setup, we gain access to an extensive array of products and manufacturers, empowering us to curate the finest selection of high-quality items just for you. Your satisfaction is our top priority, and we're dedicated to providing you with nothing but the best!
Got any more questions or just want to chat? We're here for you! Reach out anytime at info@shopislalily.com or fill out our Contact Form, and let's make your Isla + Lily experience totally awesome! We're committed to providing you with swift and helpful assistance, so don't hesitate to get in touch!
Be sure to swing by our store's Refund and Shipping policy pages for additional details. We've got you covered!
Hey there from Isla + Lily!
Hello, Fashion-forward friends! We're thrilled to have caught your attention. As a budding boutique, we're excited to be on this journey with you. While we're in the process of establishing a robust online presence, we're dedicated to building a brand you can trust.
We're diligently working behind the scenes to expand our reach, and your feedback is instrumental in shaping our growth. If you have any thoughts or questions, please don't hesitate to reach out.
Thank you for being a part of our journey. We're committed to delivering quality and excellence every step of the way!
